Update to Adobe application licensing technology
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Update to Adobe application licensing technology
Adobe is updating its application licensing technology to better support the increased integration of cloud services and desktop applications. All new versions of Adobe Creative Cloud, Adobe Document Cloud (Acrobat), eLearning (Adobe Captivate, Adobe Presenter) and Technical Communication products (Adobe Framemaker, Adobe Robohelp), as well as Adobe ColdFusion released as part of this update, will no longer be activated using serial numbers.
We plan to release Adobe products, applications, and services using the updated licensing technology starting in late 2018. The rollout is planned as follows:
  • Creative Cloud for enterprise: late 2018
  • Acrobat and Document Cloud for enterprise: late 2018
  • eLearning and Technical Communication products: early 2019
  • ColdFusion: early 2020
Action Required
Any software application deployed to faculty, staff, or students via a serial number must transition to named user licensing. For multi-user lab environments, we plan on providing a solution in early 2019. Until that solution is available you may continue to use serial numbers, however, your existing serial numbers will not provide access to the most recent versions based on the updated licensing technology.
The benefits of the updated application licensing technology and named- and multi-user licensing for your IT department include:
  • Increased network security, which provides the ability to examine and validate all licensing traffic from your networks to Adobe at your institutional firewall.
  • Support for modern OS and App platforms, including Apple Mac OS X, Microsoft Windows, and Universal Windows Platform (UWP).
  • Access to the latest desktop apps, new apps (e.g., Adobe XD and Adobe Dimension), and cloud collaboration services to enable personalized experiences and increased collaboration – including in labs.
  • The ability to entitle and manage all licensing from a single web console, called the Adobe Admin Console.
  • Uninterrupted access to applications due to serial number elimination.
  • Integration with a range of identity systems, including Active Directory.
Transition Resources
Adobe enterprise onboarding specialists are available for personalized one-on-one appointments to guide you through the process and to address your questions. Click here to make an appointment. You can also access the Education IT best-practice guide for additional self-help information.
We are committed to ensuring a smooth transition for you and your institution, and we look forward to working with you.
Bryan Lamkin
Executive Vice President and General Manager, Digital Media, Adobe
Key changes and dates by solution:
Adobe Solution Serial numbers no longer issued Latest apps on updated licensing technology Serial numbers End of Life
Creative Cloud for enterprise January 2017 Late 2018 Starting end 2019
Acrobat and Document Cloud for enterprise September 2017 Late 2018 Starting spring 2020
eLearning and Technical Communication products July 2018 Early 2019 Starting spring 2021
ColdFusion Spring 2019 Early 2020 Starting spring 2021
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